Disclaimer| SHEDOLL - Custom Love Doll Policies

Effective Date: September 15, 2025 | Last Updated: September 15, 2025

For our Privacy Policy, please visit the Privacy Policy Page.

⚠️Important Safety Warning: Medical/Food Grade Silicone Usage Instructions

The medical/food grade silicone material used in this product only indicates that its safety standards meet medical or food contact requirements, and does NOT mean the product is edible
Strictly prohibit eating, chewing, or attempting to ingest any part of the product, as such actions may cause serious health risks
The product is designed solely for adult companionship purposes, and must not be used for any medical, food-related, or other non-intended purposes
Any operation that violates the intended use of the product (including but not limited to consumption, medical use, etc.) is the user's personal behavior, for which our company bears no responsibility

SHEDOLL assumes no responsibility for any consequences resulting from the user's failure to comply with this safety warning

1. Order Cancellation Policy

All products on this site are custom-made; orders cannot be canceled or changed after placement.

For cancellation requests:

Pre-shipment cancellation: 20% cancellation fee of order value
Bank transfer fees borne by customer
Post-shipment orders cannot be canceled

2. Return & Refund Policy

No returns or refunds accepted for any reason after shipment.

Unannounced returns will be refused.

For more detailed refund policy, please refer to the Refund Policy Page

3. Product Variations

Each doll is handcrafted, resulting in variations in body/facial makeup
Actual products may not exactly match website images

4. Product Characteristics

Characteristic	Description	Handling Recommendation
Oil Exudation	Natural property of medical-grade silicone, similar to "sweating"	Wipe with damp cloth, apply baby powder, store in ventilated area
Initial Grip Strength	Stronger in new dolls, gradually weakens with use	Normal phenomenon, not permanent
Staining Risk	Possible color transfer from dark clothing	Wash new clothes before use, avoid prolonged dark clothing wear

5. Usage Precautions

Avoid direct sunlight and high-temperature environments
Regular cleaning and keep dry
Use specialized maintenance products
Use support stands during storage to prevent deformation

⚠️ Important: Read this disclaimer carefully before purchase. Place order only if you understand and accept these terms.

6. Membership Policy

6.1 Membership Benefits

Address book management
Order history access
Exclusive member promotions
New product priority notifications

6.2 Registration & Cancellation

Free registration via "Member Registration"
Cancellation requires customer support contact (email or online chat)
Account data deleted after cancellation (except legal requirements)

6.3 Information Management

Modify account info via "My Homepage"
Update password via "Password Change" page
Member data used solely for service provision

Contact Us

For inquiries:

Email: support@shedoll.com

Online Chat: Customer support icon at bottom-right

Business Hours: Mon-Fri 9:00-18:00 (GMT+8)

⚠️Important Safety Warning: Medical/Food Grade Silicone Usage Instructions

1. Order Cancellation Policy

2. Return & Refund Policy

3. Product Variations

4. Product Characteristics

5. Usage Precautions

6. Membership Policy

6.1 Membership Benefits

6.2 Registration & Cancellation

6.3 Information Management

Contact Us

Cart

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⚠️Important Safety Warning: Medical/Food Grade Silicone Usage Instructions

1. Order Cancellation Policy

2. Return & Refund Policy

3. Product Variations

4. Product Characteristics

5. Usage Precautions

6. Membership Policy

6.1 Membership Benefits

6.2 Registration & Cancellation

6.3 Information Management

Contact Us

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Cart

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